Shipping policy

Shipping & Delivery

At GemFynd, we believe the best skincare is fresh skincare. To guarantee 100% potency and authenticity, every order is sourced and shipped directly from our suppliers in Korea and Japan. By skipping local warehouses, we ensure your products haven't been sitting on a shelf for months.

Processing & Handling

Handling Time: Please allow 3–5 business days for our partner in Korea to perform a quality inspection and prepare your "Gems" for international export.

Dispatch Notification: Once your order is ready, you will receive an email with a secure tracking number. Please allow up to 24 hours for the tracking to update as it clears international customs.

Order Finality: Once an order is placed, it is final. We cannot guarantee changes to products or shipping details. It is your responsibility to ensure all details are correct before confirming.

Delivery Timelines

We offer a single, secure Standard Insured Shipping method to ensure your products arrive safely.

Estimated Delivery Time: 7–15 Business Days.

Business Days: Monday–Friday (excluding public holidays in Korea and your destination country).

Note: Shipping times are guidelines and may be affected by customs delays, peak seasonal periods, or unforeseen postal service issues.

Tracking Your Glow

All parcels are shipped via a secure tracking system. You can follow your package's journey from Korea straight to your doorstep. We recommend using an address where someone is available to collect the parcel during business hours.

Important Shipping Terms

Address Accuracy: GemFynd is not responsible for unclaimed or incorrectly addressed parcels. If a parcel is returned to us due to an incorrect address or failure to collect, the customer is responsible for the additional handling and postage fees required for re-delivery.

Safe Drop & Redirection: If you choose to utilize "Safe Drop," "Authority to Leave," or any "Redirection" services via your local delivery carrier’s app or website, GemFynd is no longer responsible for lost or stolen items once the status is marked as "Delivered."

Lost in Transit: We are responsible for packages lost during transit. However, once the status is "Delivered," the parcel is deemed received.

Customs & Duties: Shipping costs are non-refundable. Any local import duties or taxes incurred are the responsibility of the customer.